Privacy policy
References in this Privacy Statement to "we", "us", "our" and "ourselves" are references to On Your Travels Ltd, a company registered in England and Wales under company number 3263330.
Thank you for visiting www.onyourtravels.co.uk (the "Website"). Please read the following information carefully as the following terms and conditions will apply to your use of the Website.
We take the privacy of our Website users seriously. This Privacy Statement explains what personally identifiable information ("Personal Information") is collected about you via this Website and what we do with that information. We are committed to protecting the privacy of your personal information.
By registering as a user of the Website or otherwise submitting your Personal Information via the Website, you are consenting to the processing of your Personal Information for the purposes and by the means set out in the Privacy Statement. You should read this Privacy Statement together with the Website Terms and Conditions, of which this Privacy Statement forms part.
WEBSITE SECURITY STATEMENT
We take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology prevents your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our 'on-line payment partners' system. For noting, our payment partner is 'Barclays'.
Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.
THIRD PARTY WEBSITES
You might find external links to third party websites on our website. Our Privacy Notice does not apply to your use of a third party site. We are not responsible for the privacy practices of websites that are not operated by us and encourage you to read the privacy statements of any such third party site.
HOW WE USE YOUR PERSONAL DETAILS
In order to process your request for information, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of yourself and other interested parties, your address, phone number(s) and email addresses.
We may also need to pass on some details to third party suppliers, for example a tour operator that requires your address and contact details for home pickup services.
We would also like to store and use your personal details for future marketing purposes (for example, to send you a brochure or details of a promotion (including by email).
Occasionally we hire other companies to provide services on our behalf, for example emailing or mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to carry out such mailings.
We will ensure that anyone to whom we pass your details for these reasons agrees to treat them with the same level of protection we are obliged to provide.
We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise.
We have appropriate security measures in place to protect this information.
Unless you agree otherwise and except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above. If you do not want us to do any or all of these things, please let us know. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.
If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.?
MAKING A BOOKING ON BEHALF OF ANOTHER PERSON
If you are making a booking on behalf of another person(s), it is your responsibility to obtain their consent to make the booking and share their details with us (as anticipated by this Privacy Notice), which we will assume that you have done prior to making the booking. It is also your responsibility to represent that person during the booking process, which means that you will need to provide us with the information required to make a booking, such as the full name and passport details of the person concerned, and explain to that person how we will use their personal information as set out in this Privacy Notice.
OTHER IMPORTANT POINTS TO NOTE
We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other 'click throughs' to and from the site. We have security processes in place to ensure that our customers' data that is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it *
This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
CHANGING YOUR PERSONAL INFORMATION
If you believe that we are storing details relating to you and that these are incorrect or you wish to change or remove them, please contact us on 01462 677 111 or alternatively write to us at the address below and we will correct them as soon as possible:-
On Your Travels, 65 Station Road, Letchworth, Herts, SG6 3BJ
USE OF COOKIES
In order to enable you to keep browsing efficiently, we may use "session" cookies on this Website.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Click here to find out more about cookies (www.allaboutcookies.org/cookies).
"Session" cookies are temporary and are erased when you close your browser.
We may use "session" cookies for the following purposes:
1. to help us to recognise you when you move between pages on the Website;
2. to note the pages that you visit on this Website;
3. to allow us to enhance your experience of this Website;
4. to compile anonymous statistics about your browsing patterns and to build up a demographic profile (should we use cookies in this way, you will not be personally identified and any information collected will only be used in aggregate form for reporting purposes).
Advertisers on this Website may also use cookies.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. Please click here to find out how to disable/enable cookies (http://www.allaboutcookies.org/manage-cookies/).
GOOGLE ANALYTICS
We use Google Analytics in oder to provide data about how many users visit our website, and what pages they visit. Google Analytics uses cookies to collect data. To read more, please visit this page.
ANY FUTURE CHANGES TO OUR PRIVACY POLICY
If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Finally, we advise that you should always check the terms and conditions relating to this Website.
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information:
- To access personal information
- To rectify / erase ('right to be forgotten') personal information
- To restrict the processing of your personal information
- To object to the processing (including direct marketing) of personal information
- To transfer your personal information
- To obtain a copy of personal information safeguards used for transfers outside your jurisdiction
- To lodge a complaint with your local supervisory authority
If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive. You can exercise your rights by emailing us at holidays@onyourtravels.co.uk or by sending us a communication at 65 Station Road, Letchworth, SG6 3BJ. We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller's identity; and the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
- it is no longer needed for the purposes for which it was collected; or
- you have withdrawn your consent (where the data processing was based on consent); or
- following a successful right to object (see right to object); or
- it has been processed unlawfully; or
- the personal information must be erased for compliance with a legal obligation under European Union or Member State law.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
- for compliance with a legal obligation; or
- for the establishment, exercise or defence of legal claims.
Right to object to the processing (including direct marketing) of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
You can request that we stop contacting you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
If you have joined our mailing list, you can manage your marketing preferences automatically by clicking the "unsubscribe" link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting us or changing your account settings which will remove you from the relevant marketing list.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
- the processing is based on your consent or on the performance of a contract with you; and
- the processing is carried out by automated means.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
- its accuracy is contested, to allow us to verify its accuracy; or
- the processing is unlawful, but you do not want it erased; or
- it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
- you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
- we have your consent; or
- to establish, exercise or defend legal claims; or
- to protect the rights of another natural or legal person.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority (i.e. your place of habitual residence, place of work or place of alleged infringement) if you have concerns about how we are processing your personal information. We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
Issue date of Privacy Notice: May 2018
